Returns & Refunds
Do you accept returns or offer refunds?
Because all of our items are custom-made just for you, we do not accept returns,exchanges, or cancellations on personalized orders.
Can I get a refund if I entered the wrong name or date?
Unfortunately, no. We rely on the customization details you provide, so we are not responsible for errors made by the customer. Please double-check all personalization fields before submitting your order.
What if there’s a mistake with my order?
We take full responsibility for any error on our part, such as a misspelling, incorrect design, or sending the wrong item. Please contact us within 7 days of receiving your order with your order number and a clear photo of the issue—we’ll make it right at no cost to you.
What if my item arrives damaged?
If your item was damaged in transit, please contact us right away with photos. We’ll assist in filing a claim and send you a replacement if needed.
Privacy & Custom Content
Will my personal information be kept private?
Yes. We only collect the personal details needed to complete your order—such as your name, email, address, and any customization details. We never sell or share your information outside of what’s required to fulfill your order.
Am I responsible for the content I upload?
Yes. By submitting any photos, names, or text, you confirm you have full rights to use that content. NK Handcrafted Gifts is not responsible for any misuse or legal issues arising from customer-submitted content.
How do you use the photos or text I upload?
Your submitted content is used only to create your personalized item. We do not reuse, publish, or sell your photos or text. Files are not stored long-term unless needed for support or order history.
Is my data secure?
We use secure checkout and trusted service providers to process your orders. While we take all reasonable precautions, NK Handcrafted Gifts is not liable for unauthorized access or data breaches beyond our control.
Shipping & Delivery
Do you offer free shipping?
Yes! All jewelry orders ship for free. Additionally, any order over $100 qualifies for free shipping within the 48 contiguous U.S. states. Please note: We do not ship to Alaska, Hawaii, or internationally.
What happens if my package is returned due to a wrong address?
If a package is returned to us due to an incorrect address provided at checkout, you will be responsible for the re-shipping costs. Please confirm your shipping details carefully.
How long does production take?
Each product is handmade to order. Our standard production time is 2–3 weeks. Need it sooner? Contact us before ordering. We may be able to expedite production for an additional cost.
Can I request separate gift packaging for multiple items?
Yes. By default, multiple items are packaged together. If you’d like each item individually packaged, just select the appropriate option at checkout.
How long does shipping take after production?
Standard shipping takes up to 10 business days, depending on your location and the carrier. If you need your item faster, we offer expedited shipping options for an additional fee—just reach out to us in advance.
Do you offer gift wrapping?
Absolutely! Select the gift box option at checkout. We’ll wrap your item(s) in elegant tissue paper and place them in a beautifully personalized box—ready to gift straight away.
Still have questions?
Reach out anytime at info@nkhandcraftedgifts.com and we’ll be happy to assist you!