At NK Handcrafted Gifts, we take pride in creating personalized and customized items made uniquely for each customer. Because each product is made to order and crafted specifically for you, we do not accept returns, exchanges, or issue refunds on customized or personalized items.

Exceptions

We understand that mistakes can happen. If your order arrives with:

• • An error in customization (e.g., incorrect name, date, or design) that differs from what was submitted

  • A defect in craftsmanship or damage during production

  • A wrong item sent by our team

Please contact us within 7 days of receiving your order with clear photos and your order number. If the issue was due to our mistake, we will promptly remake or refund the item at no additional cost to you.

Please note: We are not responsible for errors due to incorrect information provided by the customer at checkout (e.g., typos in names or dates).

Thank you for supporting our small business and understanding our made-to-order policy.